The complexity of managing lab operations—across billing, claims, reporting, and provider relationships—was compounded by siloed systems. Phytest needed a comprehensive redesign to: consolidate tools under one cohesive platform, streamline the entire revenue cycle for labs and providers, improve visibility into performance, trends, and bottlenecks, and enable scalable, automated workflows for claim management and A/R.
I focused on key modules: Laboratory Revenue Cycle Management (RCM), Accounts Receivable (A/R) & Denial Management, Reporting & Analytics Dashboards, and Management Tools for Providers, Labs & Patients. Working closely with Phytest stakeholders, engineers, and operations teams, we mapped user journeys across various roles—from lab administrators to billing specialists—to reimagine their day-to-day experience.
Key Design Solutions
1. Unified Workflow Architecture: The new experience allowed seamless navigation across lab operations, claims, and revenue dashboards—reducing redundancy and context-switching for users.
2. Intelligent Billing & Claim Automation
Designed streamlined interfaces for claim submission and processing, including: automated claim scrubbing, Real-time remittance posting, smart aging analysis and denial tracking, insurance collection workflows with clear status visibility
3. Customizable, Real-Time Dashboards
Built modular dashboards offering labs and providers tailored KPIs—like denial trends, claim turnaround times, and revenue leakage. These insights enabled faster decision-making and operational adjustments.
The complexity of managing lab operations—across billing, claims, reporting, and provider relationships—was compounded by siloed systems. Phytest needed a comprehensive redesign to: consolidate tools under one cohesive platform, streamline the entire revenue cycle for labs and providers, improve visibility into performance, trends, and bottlenecks, and enable scalable, automated workflows for claim management and A/R.
I focused on key modules: Laboratory Revenue Cycle Management (RCM), Accounts Receivable (A/R) & Denial Management, Reporting & Analytics Dashboards, and Management Tools for Providers, Labs & Patients. Working closely with Phytest stakeholders, engineers, and operations teams, we mapped user journeys across various roles—from lab administrators to billing specialists—to reimagine their day-to-day experience.
Key Design Solutions
1. Unified Workflow Architecture: The new experience allowed seamless navigation across lab operations, claims, and revenue dashboards—reducing redundancy and context-switching for users.
2. Intelligent Billing & Claim Automation
Designed streamlined interfaces for claim submission and processing, including: automated claim scrubbing, Real-time remittance posting, smart aging analysis and denial tracking, insurance collection workflows with clear status visibility
3. Customizable, Real-Time Dashboards
Built modular dashboards offering labs and providers tailored KPIs—like denial trends, claim turnaround times, and revenue leakage. These insights enabled faster decision-making and operational adjustments.
The complexity of managing lab operations—across billing, claims, reporting, and provider relationships—was compounded by siloed systems. Phytest needed a comprehensive redesign to: consolidate tools under one cohesive platform, streamline the entire revenue cycle for labs and providers, improve visibility into performance, trends, and bottlenecks, and enable scalable, automated workflows for claim management and A/R.
I focused on key modules: Laboratory Revenue Cycle Management (RCM), Accounts Receivable (A/R) & Denial Management, Reporting & Analytics Dashboards, and Management Tools for Providers, Labs & Patients. Working closely with Phytest stakeholders, engineers, and operations teams, we mapped user journeys across various roles—from lab administrators to billing specialists—to reimagine their day-to-day experience.
Key Design Solutions
1. Unified Workflow Architecture: The new experience allowed seamless navigation across lab operations, claims, and revenue dashboards—reducing redundancy and context-switching for users.
2. Intelligent Billing & Claim Automation
Designed streamlined interfaces for claim submission and processing, including: automated claim scrubbing, Real-time remittance posting, smart aging analysis and denial tracking, insurance collection workflows with clear status visibility
3. Customizable, Real-Time Dashboards
Built modular dashboards offering labs and providers tailored KPIs—like denial trends, claim turnaround times, and revenue leakage. These insights enabled faster decision-making and operational adjustments.
The complexity of managing lab operations—across billing, claims, reporting, and provider relationships—was compounded by siloed systems. Phytest needed a comprehensive redesign to: consolidate tools under one cohesive platform, streamline the entire revenue cycle for labs and providers, improve visibility into performance, trends, and bottlenecks, and enable scalable, automated workflows for claim management and A/R.
I focused on key modules: Laboratory Revenue Cycle Management (RCM), Accounts Receivable (A/R) & Denial Management, Reporting & Analytics Dashboards, and Management Tools for Providers, Labs & Patients. Working closely with Phytest stakeholders, engineers, and operations teams, we mapped user journeys across various roles—from lab administrators to billing specialists—to reimagine their day-to-day experience.
Key Design Solutions
1. Unified Workflow Architecture: The new experience allowed seamless navigation across lab operations, claims, and revenue dashboards—reducing redundancy and context-switching for users.
2. Intelligent Billing & Claim Automation
Designed streamlined interfaces for claim submission and processing, including: automated claim scrubbing, Real-time remittance posting, smart aging analysis and denial tracking, insurance collection workflows with clear status visibility
3. Customizable, Real-Time Dashboards
Built modular dashboards offering labs and providers tailored KPIs—like denial trends, claim turnaround times, and revenue leakage. These insights enabled faster decision-making and operational adjustments.
The complexity of managing lab operations—across billing, claims, reporting, and provider relationships—was compounded by siloed systems. Phytest needed a comprehensive redesign to: consolidate tools under one cohesive platform, streamline the entire revenue cycle for labs and providers, improve visibility into performance, trends, and bottlenecks, and enable scalable, automated workflows for claim management and A/R.
I focused on key modules: Laboratory Revenue Cycle Management (RCM), Accounts Receivable (A/R) & Denial Management, Reporting & Analytics Dashboards, and Management Tools for Providers, Labs & Patients. Working closely with Phytest stakeholders, engineers, and operations teams, we mapped user journeys across various roles—from lab administrators to billing specialists—to reimagine their day-to-day experience.
Key Design Solutions
1. Unified Workflow Architecture: The new experience allowed seamless navigation across lab operations, claims, and revenue dashboards—reducing redundancy and context-switching for users.
2. Intelligent Billing & Claim Automation
Designed streamlined interfaces for claim submission and processing, including: automated claim scrubbing, Real-time remittance posting, smart aging analysis and denial tracking, insurance collection workflows with clear status visibility
3. Customizable, Real-Time Dashboards
Built modular dashboards offering labs and providers tailored KPIs—like denial trends, claim turnaround times, and revenue leakage. These insights enabled faster decision-making and operational adjustments.
